Shipping Policies

Shipping Information

• CIGAR.com does not sell products to anyone under the age of 21.
• CIGAR.com does not ship products to South Dakota and Utah.
• Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
• Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.
• Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
• Certain items, such as over-sized merchandise, may require additional shipping charges.
• Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays. 

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier. 

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail service@cigar.com or call 1.800.357.9800

Terms and Conditions

• In-stock items only
• Continental US only
• Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

• Alabama
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Nebraska
• New Jersey
• New Mexico
• New York
• Nevada
• North Carolina
• North Dakota
• Oklahoma
• Ohio
• Pennsylvania
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Vermont
• Virginia
• Washington
• Washington DC
• West Virginia
• Wisconsin
• Wyoming

Louisiana

• CIGAR.com does not collect sales or use tax on purchases made from Louisiana.
• Louisiana requires CIGAR.com and other retailers to notify purchasers that sales via the internet, catalog, or other remote means are subject to use tax.
• Louisiana requires residents making a purchase for shipment into the state to file a tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay use taxes on those purchases.

Excise Tax

Maryland

Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.

The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:

- Premium cigars will be taxed at 15% of the wholesale price, which would equate to an average retail price increase of 7-9%.

- Pipe tobacco will be taxed at 30% of the wholesale price, which would equate to an average retail price increase of 15-20%.

For more details on the Maryland Excise Tax, review the law here. 

Ohio

Effective October 16, 2019, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62  Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers. 

The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased: 

- Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, which would equate to an average retail price increase of 8-11% with a maximum of fifty two cents ($.52) per premium cigar. 

- Most little cigars with a filter or tip will be taxed at 37% of the wholesale price, which would equate to an average retail price increase of 25-30%

For more details on the Ohio Excise Tax, review the law here. 

Shipping Order Cutoff Time

In-Stock orders received by the shipping cutoff time (typically 3:00pm ET) will ship the same day Monday through Friday.

Delivery Service Carriers

• Free and Saver Shipping will be delivered via UPS and/or USPS. DELIVERY ADDRESSES MUST BE ABLE TO RECEIVE PACKAGES FROM EITHER CARRIER.
• Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
• Priority Mail is delivered via USPS.

PO Boxes, APO/FPO, US Territory Shipments

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. UPGRADE OPTIONS ARE NOT AVAILABLE.

Alaska and Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

South Dakota & Utah

CIGAR.com does not ship products to South Dakota or Utah.

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to: 

• Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment

• Obtain the signature of a person 21 years of age or order before completing the delivery.
• Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

• Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements. 

• Obtain the signature of a person 21 years of age or order before completing the delivery.
• Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware. 

HAZMAT items (such as butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery time, up to 3 weeks in some cases.

Oversized items (such as large humidors)

These items will ship via ground/freight services and may incur additional delivery time. Some items may also incur additional shipping charges which will be disclosed on the product info page. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items.

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. Contact customer service to arrange for a special shipment request or call Toll Free: 800.357.9800.

When should I expect my order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3:00pm ET for same day shipping from our warehouse in Pennsylvania. Shipping takes up to 8 business days from date of shipment (not including weekends or holidays).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Saver Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day.)

Tracking My Order

• You can check shipment status by using the My Account link found on each page. 
• Orders ship from our warehouse located in Bethlehem, PA.