Shipping Policies

Shipping Information

• CIGAR.com does not sell products to anyone under the age of 21.
• Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
• Certain items, such as over-sized merchandise, may require additional shipping charges.
• Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays. 

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier. 

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail service@cigar.com or call 1.800.357.9800

Terms and Conditions

• In-stock items only
• Continental US only
• Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services

Sales Taxes

Remittance of any taxes on orders shipped outside of Pennsylvania is the responsibility of the purchaser.

Pennsylvania

• Pennsylvania residents add 6% sales tax. 

Colorado

• CIGAR.com does not collect Colorado Sales or Use Tax.
• Colorado purchases are not exempt from Colorado Sales or Use tax merely because they are made over the internet or by other remote means.
• The State of Colorado requires that a Colorado purchaser (a) file a Sales or Use tax return at the end of the year reporting all the taxable purchases that were not taxed and (b) pay tax on those purchases. See www.taxcolorado.com for details.

Louisiana

• CIGAR.com does not collect sales or use tax on purchases made from Louisiana.
• Louisiana requires CIGAR.com and other retailers to notify purchasers that sales via the internet, catalog, or other remote means are subject to use tax.
• Louisiana requires residents making a purchase for shipment into the state to file a tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay use taxes on those purchases.

Vermont

• CIGAR.com does not collect sales or use tax on purchases made from Vermont.
• Vermont requires CIGAR.com and other retailers to notify purchasers that sales via the internet, catalog, or other remote means are subject to sales or use tax.
• Vermont requires residents making a purchase for shipment into the state to file a tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay sales or use taxes on those purchases.

Shipping Order Cutoff Time

In-Stock orders received by 3:00pm ET will ship the same day Monday through Friday.

Delivery Service Carriers

• Free and Saver Shipping will be delivered via UPS and/or USPS. DELIVERY ADDRESSES MUST BE ABLE TO RECEIVE PACKAGES FROM EITHER CARRIER.
• Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
• Priority Mail is delivered via USPS.

PO Boxes, APO/FPO, US Territory Shipments

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. UPGRADE OPTIONS ARE NOT AVAILABLE.

Alaska and Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

HAZMAT items (such as butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery time, up to 3 weeks in some cases.

Oversized items (such as large humidors)

These items will ship via ground/freight services and may incur additional delivery time. Some items may also incur additional shipping charges which will be disclosed on the product info page. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items.

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. Contact customer service to arrange for a special shipment request or call Toll Free: 800.357.9800.

When should I expect my order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3:00pm ET for same day shipping from our warehouse in Pennsylvania. Shipping takes up to 8 business days from date of shipment (not including weekends or holidays).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Saver Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day.)

TRACKING MY ORDER

• You can check shipment status by using the My Account link found on each page. 
• Orders ship from our warehouse located in Bethlehem, PA.

Humidified Shipping

When storing, shipping, and transporting your cigars, humidification is a concern. CIGAR.com relies on Water Pillows to guarantee our cigars remain fresh in transit. Water Pillows are extremely absorbent and come packaged in a permeable material that releases moisture to maintain an ideal environment for your cigars. Simply dipping it in distilled water activates the pillow for up to 30 days. Best of all, each Water Pillow has a long life span so they can be reused.

Fresh cigars delivered to your door is what we're all about at CIGAR.com. As part of our commitment to providing our clients with the best possible service, all orders for single cigars and most sampler packs are shipped with Water Pillow technology, free of charge. Additionally, if you're giving cigars as gifts, they will remain fresh until the special occasion. CIGAR.com is the only dealer providing this service. That's the CIGAR.com difference!