Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for an exchange, credit, or refund. Returns take up to 10 business days from receiving a return to process. Before returning the item, please contact Customer Service or call 800.357.9800 and let us know what item you are returning and why. Then a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.