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CIGAR.com strives for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% satisfaction guarantee. In the case that you are not 100% satisfied with your purchase, you may return the item back to us within 60 days upon receipt of the order. Before returning the item, please contact Customer Service or call 1-800.357.9800 and our customer service team will assist you with the return. Upon completion of the return for an exchange, credit or refund, you will receive a Return Merchandise Authorization Number (RMA#). It is important to write this number on the outside of your package to help ensure accuracy in the return process. Please note that the returns take 3-10 business days from receiving a return to process.
How our return policy works:
Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, a pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
All Other Merchandise— Any other merchandise outside Cigars, may be returned within 60 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)