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- Order Status
- Shipping Policies
- Returns
- FAQ
- Promo Code Exclusions
- Shipping Information
- Sales Tax
- Excise Tax
- Shipping Order Cutoff Time
- Delivery Service Carriers
- PO Boxes, APO/FPO, US Territories
- State Restrictions
- Alaska
- HAZMAT Items (such as butane)
- Oversized Items (such as large humidors)
- Special Requests and Urgent Delivery Options
- When Should I Expect My Order?
- CIGAR.com does not sell products to anyone under the age of 21.
- CIGAR.com does not ship products to Utah or Hawaii.
- Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
- Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.
- Shipments to Colorado residents are subject to Total Retail Delivery Fees of $0.27 per sale. For additional details, go to: Retail Delivery Fee | Department of Revenue - Taxation
- Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
- Certain items, such as over-sized merchandise, may require additional shipping charges.
- Any such charges will be noted during the checkout process prior to submitting your order.
- In-stock items only
- Continental US only
- Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Nebraska
- New Jersey
- New Mexico
- New York
- Nevada
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Vermont
- Virginia
- Washington
- Washington DC
- West Virginia
- Wisconsin
- Wyoming
- Premium cigars will be taxed at 15% of the wholesale price.
- Free and Saver Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.
- Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
- Priority Mail shipments are delivered via USPS.
- Confirm your delivery of tobacco products by telephone call after 5 PM (PT) the day prior to shipment
- Obtain the signature of a person 21 years of age or order before completing the delivery.
- Small Cigars (Weighing 3lb per 1000 or less)
- Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements.
- Obtain the signature of a person 21 years of age or order before completing the delivery.
- Cigars with Homogenized/HTL Wrappers
- Small Cigars (Weighing 3lb per 1000 or less)
- Machine-Made Cigars
- Filtered Cigars
- Cigars with Homogenized/HTL Wrappers
- Filtered Cigars
- Small Cigars (Weighing 4.5lb per 1000 or less)
- Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
- Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
- Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
- Expedited shipping services are not available for all orders containing a HAZMAT item.
- All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.
- In-stock items only
- Continental US only
- Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services
Shipping Policies
These are some frequently asked questions from around the country. If you cannot find the answer to a question either here or in our FAQs section, or if you have any concerns regarding an order, please call us at 1-800-357-9800. Our representatives are available Monday through Friday, from 9 AM to 9 PM ET and Saturday, from 9 AM to 5 PM ET. We are more than happy to help you in any way we can.
Shipping Information
General Policies
Shipments are processed Monday through Friday, excluding holidays.
Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier.
Special Requests and Urgent Delivery Options
UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail [email protected] or call 1.800.357.9800.
Terms and Conditions:
Sales Tax
Sales Taxes
We are required to collect and remit sales tax in the following states. Remittance of any other state’s taxes is the responsibility of the purchaser.
Excise Tax
Excise Taxes
As you may know, certain states have recently begun to impose excise taxes on tobacco products sold by online retailers. CIGAR.com collects excise taxes on your purchases as required by law. Please note that such tobacco excise taxes are in addition to applicable sales or use taxes, if any.
Colorado
Effective July 1, 2024, the State of Colorado is imposing an excise tax on all tobacco products sold to Colorado customers. Colorado’s excise tax rate will be 56% of the “manufacturer’s list price” for all tobacco products. Further excise tax increases are scheduled through 2027, when the rate will reach 62%. For more details on the Colorado excise tax, please review here.
Indiana
Effective July 1, 2025, the State of Indiana is imposing an excise tax on all tobacco products sold to Indiana customers. Most premium cigars will be taxed at 30% of the wholesale price, with a maximum excise tax of three dollars ($3.00) per premium cigar.
For more details on the Indiana excise tax, please review here.
Maine
Effective January 5, 2026, the State of Maine is imposing an excise tax on all tobacco products sold to Maine customers. Maine's excise tax rate will be 75% of the "cost price" for all tobacco products. For more details on the Maine excise tax, please review here.
Maryland
Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.
The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:
For more details on the Maryland Excise Tax, review the law here.
Michigan
Effective January 1, 2022, the State of Michigan is imposing an excise tax on all cigars sold to Michigan customers. Cigars are taxed at 32% of the wholesale price, with a maximum excise tax of fifty cents ($.50) per cigar. Additionally, there will be an excise tax on all "Other Tobacco Products" sold to Michigan customers. For more details on the Michigan excise tax, please review here.
Nevada
Effective January 1, 2026, the State of Nevada is imposing an excise tax on the remote sale of other tobacco products to Nevada customers. Cigars and pipe tobacco will be taxed at 30% of the total wholesale price, not to exceed 50 cents for each premium cigar. For more details on the Nevada excise tax, please review here.
North Carolina
Effective July 1, 2022, the State of North Carolina is imposing an excise tax on all cigars sold to North Carolina customers. Cigars are taxed at 12.80% of the wholesale price, with a maximum excise tax of thirty cents ($.30) per cigar.
For more details on the North Carolina excise tax, please review here.
Ohio
Effective July 1, 2025, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers.
The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased:
- Most premium cigars will be taxed at 17% of the wholesale price, with a maximum excise tax of sixty-five cents ($.65) per premium cigar.
- Most little cigars with a filter or tip will be taxed at 37% of the wholesale price.
For more details on the Ohio Excise Tax, review the law here.
Pennsylvania
The Commonwealth of Pennsylvania imposes an Excise Tax on “small cigars” shipped to customers based in Pennsylvania. Specifically, small cigars weighing 4lb per 1000 or less, not in carton packs, and not containing 20 to 25 sticks per pack will be taxed at $0.13 per cigar.
Please note, we cannot ship to Pennsylvania customers any small cigars weighing 4lb per 1000 or less packed in cartons that contain 20 to 25 sticks per pack.
South Dakota
Effective January 1, 2022, the State of South Dakota is imposing an excise tax of 32% of the wholesale price on all cigars shipped to customers in South Dakota. SD continues to prohibit the shipping of all other tobacco products.
For more details on the South Dakota excise tax, please review here.
Virginia
Effective July 1, 2022, the Commonwealth of Virginia is imposing an excise tax on all retail sales of cigars to Virginia customers. Cigars are taxed at 20% of the wholesale price.
For more details on the Virginia excise tax, please review here.
Wisconsin
Effective January 1, 2025, the State of Wisconsin is imposing an excise tax on all cigars sold to Wisconsin customers. The Act imposes an excise tax on cigars of 71% of the “actual cost” to the distributor or remote retail seller, not to exceed 50 cents for each cigar. “Actual cost” is defined in sec. 139.75(1d), Wis. Stats., as the total price charged by the manufacturer (including, fees, duties, federal excise taxes, marketing costs, and transportation costs), and the total price cannot be reduced by the value or cost of discounts. For more details on the Wisconsin excise tax, please review here.
Shipping Order Cutoff Time
Shipping Order Cutoff Time
All in-stock orders received by 3 PM ET will ship the same day.
Please consult the Estimated Delivery date in checkout for the most accurate information based on the shipping method you've selected.
Delivery Service Carriers
Delivery Methods
PO Boxes, APO/FPO, US Territories
PO Boxes, APO/FPO, US Territories
Shipments to PO Boxes, APO/FPO addresses, and US Territories will arrive via USPS and may incur additional delivery times. Expedited shipping options are not available.
Alaska
Alaska
Expedited delivery options to Alaska are available for an additional charge. See the shipping prices above for further information.
State Restrictions
State Restrictions
California
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.
Connecticut
Due to Connecticut State Regulations, CIGAR.com does not ship the following products to Connecticut addresses:
Delaware
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.
Hawaii
CIGAR.com does not ship products to Hawaii.
Indiana
Effective July 1, 2025, the State of Indiana is imposing an excise tax on all tobacco products sold to Indiana customers. Cigars and pipe tobacco will be taxed at 30% of the wholesale purchase price with a maximum excise tax of $3 per premium cigar. For more details on the Indiana excise tax, please review here.
Maine
Due to Maine State Regulations, CIGAR.com does not ship the following products to Maine addresses:
Maryland
Due to Maryland State Regulations, CIGAR.com does not ship the following products to Maryland addresses:
Massachusetts
Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.
Minnesota
Shipments to Minnesota residents are subject to a Retail Delivery Fee of $0.50 per sale on all orders that equal or exceed $100. For additional details, go to: Retail Delivery Fee | Minnesota Department of Revenue.
Montana
Due to Montana State Regulations, CIGAR.com does not ship the following products to Montana addresses:
Utah
CIGAR.com does not ship products to Utah.
Vermont
Due to Vermont State Regulations, CIGAR.com does not ship the following products to Vermont addresses:
Washington State
Due to Washington State regulations, CIGAR.com cannot ship little cigars or loose tobacco to Washington residents.
HAZMAT Items (such as butane)
Shipping Lighters and Butane
Oversized Items (such as humidors)
Oversized Items
These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.
Special Requests and Urgent Delivery Options
Special Requests and Urgent Delivery Options
UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail [email protected] or call 1.800.357.9800.
Terms and Conditions:
When Should I Expect My Order?
When Will I Receive My Order?
Please consult the Estimated Delivery date in Checkout for the most accurate information based on the shipping method you select. In-stock orders received by 3 PM ET will ship the same day.
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